Shipping Policy

Important Information:

  • Order Cut-Off Time: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Order Processing: 1-2 days (Monday - Friday)
  • Package Transit time: 5-7 days (Monday - Friday)
  • Total delivery time: 6-9 business days (Monday - Friday)
  • Shipping Cost: Free Shipping

Shipping Process
Once your order is placed, you’ll receive a confirmation email, indicating that we’ve started processing it. Processing typically takes 1-2 business days (Monday - Friday). After processing, your order will be shipped, and you’ll receive an email with tracking information.

Shipping usually takes 5-7 business days (Monday - Friday).

We offer free delivery on all orders within the United States.

Delays
Orders are typically delivered within 6-9 business days (Monday - Friday). If your order hasn't arrived within this period, please note that delays can happen due to factors like peak seasons, holidays, weather, or other events.

We ask that you wait an additional 3 business days (Monday - Friday) before contacting us. If your order still hasn’t arrived, please reach out to us at support@ellamaeofficial.com, and we’ll look into it.

Cancellations
If you wish to cancel your order, please contact us at support@ellamaeofficial.com as soon as possible. Once processing begins, we can no longer cancel the order.

Damaged or Incorrect Items
If you receive any damaged or incorrect items, we apologize for the inconvenience. Please take photos of the issue and send them to support@ellamaeofficial.com. We will review the case promptly and ensure you receive the correct, undamaged items.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 09:00 AM – 05:00 PM
(GMT-05:00) Eastern Standard Time (New York)

Email: support@ellamaeofficial.com
Phone Number: +19342142036
Contact Form: Click Here

Business Information
Ellamae Official is operated by Calbridge Global LLC, a company registered in the United States.

Company Number: 10255666
VAT Number (EIN): 393165730

Address:
8 The Green, STE A Dover
DE 19901, United States