Return and Refund Policy

We want you to be completely satisfied with every purchase. However, if you are not happy with your order for any reason, we provide a straightforward return, refund, and exchange process to assist you.

Key Information:

  • Return Period: You can return items within 30 days from the delivery date.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Processing: Once your return is approved, refunds are processed within 7 days.
  • Return Shipping Costs: Customers are responsible for the cost of return shipping.
  • This policy is subject to our Terms of Service.

Return Eligibility and Guidelines

If you wish to return an item, you have up to 30 days from the date of delivery to do so. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • All tags, labels, and packaging must be intact and included.
  • Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for returns.

If the return request is initiated beyond the 30-day return period, we will not be able to process it. To begin the return process, please contact us at support@ellamaeofficial.com.

How to Return an Item

To ensure a smooth return process, please follow these steps:

  • Step 1: Contact Us – Before returning any item, email us at support@ellamaeofficial.com with your order details, reason for return, and any supporting images if applicable. Returns sent without prior approval may not be processed.
  • Step 2: Receive Return Instructions – Once we approve your return request, we will send you detailed instructions on how to return your item, including the return address.
  • Step 3: Package the Item Securely – To prevent damage during transit, make sure to properly package the item. We recommend using the original packaging if possible.
  • Step 4: Ship the Item – Customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure safe delivery.
  • Step 5: Wait for Processing – Once we receive your returned item, we will inspect it and process your refund accordingly.

Refund Process

After receiving and inspecting your returned item, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow up to 7 days for the refund to reflect in your account. You will receive an email confirmation once the refund has been processed.

Important notes:

  • We do not charge any restocking fees.
  • Depending on your payment provider, the refunded amount may take additional time to appear in your account.

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow these steps:

  • Contact us at support@ellamaeofficial.com with your order details and the item you wish to exchange.
  • Once approved, we will provide return instructions.
  • After receiving your returned item, we will process and ship your replacement.

Please note that exchanges are subject to stock availability. If the item you want is unavailable, we will process a refund instead.

Order Cancellations

If you need to cancel an order, please reach out to us as soon as possible at support@ellamaeofficial.com. While we will do our best to accommodate your request, we cannot guarantee cancellations if the order has already entered the processing stage.

If your order has already been shipped, cancellation is no longer possible. However, you may return the item once it has been delivered by following our return process.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, we apologize for the inconvenience. Please follow these steps:

  • Take clear photos of the item, including any visible damage or incorrect details.
  • Email us at support@ellamaeofficial.com with your order number and photos.
  • Once we verify the issue, we will provide you with a resolution, such as a replacement or refund.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 09:00 AM – 05:00 PM
(GMT-05:00) Eastern Standard Time (New York)

Email: support@ellamaeofficial.com
Phone Number: +19342142036
Contact Form: Click Here

Business Information
Ellamae Official is operated by Calbridge Global LLC, a company registered in the United States.

Company Number: 10255666
VAT Number (EIN): 393165730

Address:
8 The Green, STE A Dover
DE 19901, United States